At MYRON DE LUXE, your privacy is paramount. This policy describes how we collect, use, and safeguard your personal data in alignment with global standards (GDPR, CCPA, and equivalent frameworks). We act as a data controller for clients and site visitors.

1. Information we collect

We collect only what is necessary to deliver our luxury services: name, contact details, payment information (processed via PCI-DSS compliant partners), shipping address, purchase history, and preferences expressed while interacting with our concierge. Browsing data may include IP address, device type, and behavioral metrics — anonymised where possible.

2. Use of your information

• Order fulfilment: to process, ship and personalise your MYRON DE LUXE pieces.
• Client relationship: after-sales care, waitlist for exclusive collections, and invitations to private events.
• Analytics & improvement: to refine our digital experience and product offering.
• Legal compliance: fraud prevention and regulatory reporting.

3. Sharing & international transfers

We work with trusted partners (logistics, payment gateways, IT infrastructure) under strict data processing agreements. Your data may be transferred to countries with equivalent data protection laws. We never sell your information to third parties.

4. Your rights & retention

You may request access, rectification, erasure, or portability of your data. We retain personal data for as long as necessary to provide services and fulfil legal obligations (usually up to 7 years after last interaction).

For any privacy request, contact via WhatsApp(our contact page) — our Data Protection Officer responds within 48 hours.

MYRON DE LUXE offers a seamless, white-glove shipping experience. Every order is meticulously packed, insured, and traceable. Below are the terms that apply to all shipments.

Delivery time & carriers

• Ready-to-wear & accessories: dispatched within 24–48 hours via DHL Express / FedEx Priority (signature required).
• Bespoke & made-to-order: production times are indicated on the product page; you will receive tracking once shipped.
• Estimated transit: 1–3 business days (major cities), 3–5 business days (regional areas). Remote locations may require additional time.

Shipping costs & duties

We offer complimentary express shipping on all orders above €500 / equivalent. For orders below this threshold, a flat €25 / $30 shipping fee applies. Important: MYRON DE LUXE ships DDP (delivery duty paid) for most destinations — all import taxes and customs are pre-paid, so you receive the package with no extra charges. In rare cases where local regulations require you to pay duties, we will reimburse you via store credit.

Order tracking & support

Once your order leaves our atelier, you will receive a tracking link via email and SMS. Our client support (shipping@myrondeluxe.global) monitors all shipments and can intervene in case of delay. We consider a package delivered after tracking confirmation; any subsequent issues are handled with the carrier.

Restrictions

We currently ship to all regions in Ghana

We want you to be entirely satisfied with your MYRON DE LUXE acquisition. If any piece does not meet your expectations, our atelier accepts returns under the following conditions.

Return window & condition

• You have 30 calendar days from the date of delivery to initiate a return.
• Items must be unworn, unaltered, with all protective materials and tags attached. Footwear must be tried on carpet. Final sale items (e.g., limited editions, engraved pieces) are non‑returnable unless defective.
• To begin a return, via WhatsApp(our contact page).

Refund process

After we receive and inspect the return (usually within 3 business days), we will issue a refund to the original payment method. The amount includes the product price and any duties paid (shipping costs are non‑refundable unless the return is due to our error). Depending on your financial institution, the credit may take 5–10 days to appear.

Exchanges & store credit

If you prefer a different size or colour, we recommend placing a new order and returning the original item for a full refund — this guarantees immediate availability. Alternatively, we can process an exchange directly; please note that exchanges may be subject to stock confirmation. Store credit (valid 24 months) can be requested and is issued immediately after return scan.

Damaged or incorrect items

In the unlikely event that your order arrives damaged or contains a mistake, please contact us within 48 hours with photos via WhatsApp(our contact page). We will arrange a complimentary pickup and send a replacement or full refund as you prefer.